FAQs

Below are some questions we get asked frequently. Feel free to submit any questions not found here on our Contact Us page!

Q1. How long does it take to process an order?
A: While most orders are processed within 1 day, we ask that you allow up to 3 business days for processing. 

Q2: Is it normal for my candle to have an uneven surface once the wax cools?
A: Yes! All of our candles are made with Soy Wax, and due to the nature of this wax, it is perfectly normal for your candle(s) to not maintain a smooth surface as the candle melts. Additionally, our owner pours all of our candles by hand and they are subject to imperfections. 

Q3: How long does order processing take?
A: We ask that you allow us two (2) business days to process orders, though we typically process orders in one (1) business day. Shipping times vary depending on the shipping option chosen at checkout.